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Lead Shikhari

Cancellation & Refund Policy

Last Updated: June 11, 2026

Thank you for partnering with Lead Shikhari ("Platform"). This Cancellation & Refund Policy outlines the clear monetary rules governing your digital prepaid wallet recharges and marketplace lead purchases.

1. Wallet Recharges are Non-Refundable

Lead Shikhari operates on a voluntary, self-serve, prepaid B2B credit model. Once a payment transaction is successfully executed to add funds into your internal platform wallet, the loaded amount cannot be reversed back to your bank account, credit card, or UPI source app. All processed wallet balances must be consumed exclusively for unlocking active logistical lead records within our marketplace.

2. Lead Purchase Reversals & Invalid Data Credits

While we do not offer cash refunds, we protect our partners from paying for bad data. If you unlock a lead and discover the information is unusable, you are entitled to raise a **Wallet Credit Return Dispute** within 48 hours of the purchase timestamp. We will issue a full wallet credit replacement under the following conditions:

  • The customer phone number is permanently invalid, completely out of service, or a completely wrong number.
  • The customer explicitly states they never submitted a moving inquiry form on any platform.
  • The requirement is completely duplicate (same user, route, and time already purchased within 24 hours).

3. Scenarios Exempt from Credits

Wallet credits will not be reloaded or returned for standard sales conversion variables, including but not limited to:

  • The customer chose another packer and mover company or decided to postpone their moving plans.
  • The customer states your pricing quotation is too high or rejects your terms.
  • The customer does not answer your phone call or fails to reply to your WhatsApp message.

4. How to Open a Credit Dispute

To file an issue for an invalid lead purchase, navigate to your internal account panel, go to your statement statement logs, click "Report Lead Issue" next to the specific transaction, and attach a brief note explaining the response. Our administrative compliance team manually audits call logs and reports within **24 to 48 business hours**. Approved disputes are automatically re-credited to your active marketplace wallet instantly.